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How to Fix Black Screen Issue on Prime Video

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How to Fix Black Screen Issue on Prime Video

 One such streaming problem that occurs most frequently as a result of a poor internet connection is the black screen on Prime Video. This problem typically appears on Prime Video’s website version. It occasionally also displays on smart TVs, streaming devices like Apple TV, Firestick, and Roku, and mobile apps.

How to Resolve Prime Video Black Screen

  • Examine the Amazon Prime server.
  • Analyze your Internet connection.
  • Restart your gadget
  • Re-login after signing off.
  • Updating the device and app
  • The cookies and cache of your browser.
  • Block VPN
  • Modernise the graphic drivers
  • Message Amazon Prime customer service

Check Amazon Prime Server

Check the platform servers first if there is an issue with Amazon Prime. To determine whether the issue is on your end or with the Amazon servers, you can utilise tools like DownDetector. Wait for Amazon to resolve any issues if there are any.

If Amazon servers are not the cause of the problem, try the next troubleshooting technique.

Check your Internet Connection

The main cause of many streaming faults and issues is a slow or bad internet connection. Verify your internet connection now. Re-plugging your router or modem into the power outlet after a few minutes will also restart them.

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Restarting your device should resolve the Prime Video black screen problem if there is no internet connection problem.

Restart Your Device

The main cause of many streaming faults and issues is a slow or bad internet connection. Verify your internet connection now. Re-plugging your router or modem into the power outlet after a few minutes will also restart them.

Restarting your device should resolve the Prime Video black screen problem if there is no internet connection problem.

Sign Out and re-Log in Again

This is the quickest and surest method to resolve the Prime Video black screen issue, and it works like magic. Just sign out of your account and log back in. Try again after logging out of all the devices you’re using to stream Prime Video. Continue to the following remedy if the issue reappears.

Update the App and Device

You will encounter numerous difficulties and issues when using the old Prime Video app. So be sure to get the most recent version of the software. It can be updated through the appropriate app store. Update the browser you’re using for streaming if you’re using the web version. On the other hand, be sure to install the most recent firmware update for your device. Reinstall the Amazon Prime Video app if the error still occurs after an update.

Clear Browser Cache and Cookies

One cause of the black screen error is damaged cookies and cache files in the browser. Therefore, removing them will aid in correcting the error.

On Google Chrome

  1. Fire up Google Chrome on your computer.
  2. On your keyboard, simultaneously press the + and the + keys.
  3. Select the necessary checkboxes, such as Cookies and Cached data, under the Advanced Tab. To erase the data, choose the Time range.
  4. Lastly, select Clear data.
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On Firefox

  1. Open Firefox on your computer.
  2. Select Settings by selecting Menu.
  3. The Privacy & Security panel should be chosen.
  4. Click the Clear Data link under the Cookies and Site Data section.
  5. Check the boxes next to Cookies and Cached Web Data.
  6. At the bottom, click the Clear button.

Update Graphic Drivers

  1. Select the Windows Update option under Settings. Utilizing Optional Updates, get the most recent graphics driver.
  2. Get the most recent drivers by visiting the device manufacturer’s official website.
  3. Update the graphic drivers now by going to Device Manager.

Contact Amazon Prime Support

If none of the aforementioned troubleshooting steps have resolved the problem, contact Amazon Prime service. Explain the problem and the streaming device you’re using while chatting with them. They will offer the essential remedy to deal with the problem.

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